Signs and Symptoms of a Failing or Inadequate Power Supply

Signs and Symptoms of a Failing or Inadequate Power Supply

Each media player is a fully-fledged PC running an operating system. They are each paired with a power supply designed to deliver adequate power to the device. If you are using a non-standard power supply, or your power supply has started to fail you may see symptoms such as:
  1. Stuck/frozen during boot at random points in the boot process
  2. Random rebooting
  3. Graphic/video distortion in the form of vertical or horizontal lines
  4. Other random system instability
Many of our earlier SAMSticks have a micro-USB power connector. While it might be tempting to use any mobile phone charger lying around, or the USB port on the monitor/TV itself, these all rarely deliver enough current to power the SAMStick. 

The earliest SAMSticks use a micro-USB power supply of 5Volts, 2Amps (5V/2A, printed on the "wall-wart").
The earliest SAMSticks use a micro-USB power supply of 5Volts, 3Amps (5V/3A, printed on the "wall-wart").
You *CANNOT* use a 5V/2A power supply, or weaker, with a device that requires a 5V, 3A power supply.
You *CAN* use a 5V/3A power supply with a device that requires a 5V/2A.
None of our devices use a power supply that is weaker than 5V/2A.

The newest SAMSticks use a "barrel-style" connector that is not compatible with the older devices.  

    • Related Articles

    • No sound from player

      Please check the following: Your device is connected to the TV and displaying as expected Your TV has speakers, and the volume has been turned up Your video media has an audio track Unless you are using the headphone (1/8") audio jack (only available ...
    • Flashing BIOS, Access3 only

      **** DO NOT ATTEMPT THIS UNLESS INSTRUCTED TO DO SO BY AN ENS SUPPORT REPRESENTATIVE! **** **** A FAILED ATTEMPT AT FLASHING THE BIOS MAY RENDER THE DEVICE COMPLETELY UNUSABLE **** MATERIALS REQUIRED: USB THUMB DRIVE, USB KEYBOARD, SAMSTICK CONNECTED ...
    • Creating a USB Repair Stick

      You must use a PC for the procedure below. macOS requires a different flashing utility. Obtain a 4GB or larger USB flash drive and insert it into your PC Download the latest OS for your device here: https://www.runsam.com/downloads - select and ...
    • Joining a Zoom meeting

      *THIS FEATURE IS IN BETA. YOU MAY ENCOUNTER STABILITY ISSUES* Preparation Verify audio functionality If you intend to participate in the meeting, you must obtain and plug in a compatible USB webcam. Logitech webcams work well in our experience. ...
    • How do I get my sign connected to the internet?

      If this is your first time connecting your sign to the internet, you can get your sign connected in one of a few ways Ethernet cable This is the simplest method Simply plug in an Ethernet cable into the S.A.M Stick's Ethernet port and you should be ...