No sound from player

No sound from player

Please check the following:
  1. Your device is connected to the TV and displaying as expected
  2. Your TV has speakers, and the volume has been turned up
  3. Your video media has an audio track
  4. Unless you are using the headphone (1/8") audio jack (only available on certain devices), ensure the HDMI audio toggle is switched ON for your device(s) as below:
    1. Open the device configuration from www.runsam.com/devices and clicking on its ID#
    2. Click the Audio tab
    3. Switch on HDMI Audio
    4. Click Save
    5. Repeat for other devices
  5. If you're using the 1/8" headphone jack for audio output, please ensure the HDMI Audio toggle has been switched OFF





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